We accept both the vouchers that are sent by newspaper publishers direct to their subscribers, and the vouchers that you cut out of the newspaper every day (e.g. Daily Express). For more details, see our Vouchers page.
Please phone us on 01752 524 627 to report the problem, and we will try sort it out for you. If you phone us before 9:30am, we will do our best to send a driver with any missing papers. If you phone after that time, and we are unable to deliver a replacement paper, we can deliver it the next day. Alternatively, we can credit your account to make sure that you are not charged for it.
Please give us at least 24 hours notice of the change. You can phone us on 01753 524627 or send an e-mail to firstname.lastname@example.org . We will then stop your papers whilst you are away, and resume deliveries when you come back. If you don’t know when you will be returning home, we can stop them indefinitely until you contact us again.
By default, if provided with an email address, we will email the bills to our customers. Customers can opt out of this and depending on what is required, we can post or hand deliver the bills/invoices to the specified address.